It is a category of integrated, data driven solutions that improve how you intract and do business with your customers. CRM systems and applications are designed to manage and maintain customer relationship, track engagements and sales, and deliver actionable data-all in one place.
What does a CRM solution do?
CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships.
IT-SCIENT's Customer Relationship Management (CRM) advisory practice helps you across these dimensions of Customer Relationship Management (CRM) to help deliver a 360 degree view of the customer resulting in a more targeted customer relationship and improved customer experience thereby improving revenue and margins.
The IT-SCIENT CRM practice has developed a range of partnerships with leading edge solution providers to complement its deep domain expertise enabling us to help deliver end-to-end world class capabilities. It is essential that the enterprise of the future focuses on the following dimensions to completely capture the value that the marketplace offers:
Through our CRM services, we help our clients achieve: